Katie Stokes, financial analyst for Core Advisors, recently sat down with us for a chat about virtual client services and how to implement them. Due to COVID-19 worldwide pandemic, many business are switching to digital/virtual services to assist customers and clients with the high-quality service they deserve. Here’s what Katie had to say on the subject:
Transcript of the Interview:
John – So, you know, Katie, thank you for being here today.…
March 19, 2020
https://fast.wistia.com/embed/medias/skgz0bqals.jsonphttps://fast.wistia.com/assets/external/E-v1.js Suggested email template This email assumes your client is in a properly diversified portfolio and that you replace the content in the [brackets] We did have our friends in compliance review this. However, your compliance team should review before you send. For each client you’ll need to choose:[time frame and index for performance] – [...]
December 31, 2019
Personal automation doesn’t always give you more free time. You need to be intentional in deciding what to automate to avoid creating more work. To start thinking critically about automation, ask yourself these simple questions: Does the task require your personal attention to get done?Does the task consume lots of time?Can you avoid too much [...]
November 19, 2019
The most successful businesses outsource or automate everything possible so they can spend time where it creates the most value for them. As wealth managers, we all know this intuitively yet we still do things by hand that could be automated. Often it’s because we just don’t know how to automate the task. We’re here [...]
August 20, 2019
“My clients aren’t tech savvy.” Many advisors throw around the claim “My clients aren’t tech savvy” as if they know what they’re talking about. If you find yourself saying this, know that you’re making an assumption. It’s not based on facts. Regardless of how confident you feel or how much you think you know your [...]
August 6, 2019
Is this viewpoint nuts? Some time ago, I wrote about the Silent Advisor Killer – Cost of Acquiring Clients (CAC). In the discussion that followed, there were a number of advisors that disagreed with worrying about the relationship between CAC and the first year margin (FYM) earned from a client. An argument against the importance [...]
July 18, 2019
Introducing new technology to clients is a challenge. Let’s face it, whether you are a technophile with all the latest gadgets or someone who has just started to hear about a new company called Instagram, most of us are not experts at consumer behavior with technology. So rolling out new systems for your clients may [...]
May 21, 2019
This interview was originally published on WealthTech Club An Interview with John Prendergast, Blueleaf CEO The wealth management world has changed, and it makes us queasy. According to the KPMG report “Forging the Future,” the top source of disruption in the financial industry is emerging financial technology (FinTech). Historically, there has been a human layer [...]
November 29, 2016
In our previous post on the upcoming DOL rule we presented massive new threats for RIAs. You will have thousands of new competitors and your best sales pitch – unbiased advice – will no longer be differentiated. We suggested you start communicating with existing clients to get ahead of these competitive threats. We’re begging you [...]
November 15, 2016
After years of debate and public comment the DOL issued its final rule earlier this year. In fact, the discussion has dragged on so long that this article essentially started 5 years ago based on a 2011 post by Michael Kitces here. On April 10, 2017 all financial professionals will be obligated to provide advice [...]
August 16, 2016
Marketing. It’s a term that gets thrown around a lot. From the classroom to the boardroom, it is apt to say that marketing is crucial within any business community, much less the financial advisory market. The problem is that people think big adverts and expensive campaigns when it comes to marketing. But with the arrival [...]
