William Bissett

My Client Died and One Simple Question From His Family Changed My Business

My Client Died and One Simple Question From His Family Changed My Business

Foggy Bridge

The first time one of my clients died was July 2008.

He was my “most difficult” client.  He asked the difficult and time consuming questions.  He wanted to learn and understand the deepest details about what we did.  Despite his attention and mine, neither of us expected what happened next.

The phone call I received that day was from his step-son.  …